Shipping & Returns

Shipping

Once the payment has been made, you will receive an email with the details of the purchase and a link to track the order. Later, as the order is processed, you will receive more information about its status.

The order is prepared and made within 24 hours after payment is made, with an estimated delivery time of between 3 and 5 days dispatched by mail. Estimated shipping cost of 3 to 7 euros per product depending on the location.

However, for any questions you can contact us through the telephone number that appears on the web or through our email info@mascarillaplus.com.

Returns

For hygiene reasons, returns of masks or disposable materials that have been used are not allowed.

Only those products that are in their original packaging without opening or manipulating, or those that are defective, can be returned.

In general terms, the return of products will not be accepted under any of the following conditions:

  1. If the product is returned and any of the components of the original shipment are missing.
  2. If the reason for returning the order does not coincide with what was declared in the claim.
  3. If the product is damaged.
  4. If the returned product is not in the original packaging.

Any return that you want to make must be processed through a transport company.

The responsibility of the possible damages that take place during the trip will be of the client, reason why we recommend you to protect correctly the articles that you want to return.

The return costs will be borne by the customer, being responsible for the correct condition of the product until its arrival at our warehouse.

In the case of defective products or erroneous shipments, the shipping costs will be borne by the Supplier as long as the return is made within the first month from its sale.

How to process a return

There are certain products that for health classification reasons contain a serial number. In the return or shipping processes of these products, attention must be paid to this number that appears on the invoice, as it could be requested in the return.

Order identification

To process a return you must contact us via email info@mascarillaplus.com explaining the reason and incorporating the following information: explicando el motivo e incorporando los siguientes datos:

  1. Name of the product or products to be returned together with the number of units that are returned.
  2. Order date.
  3. Invoice number.
  4. Serial number (only if it appears on the invoice).
  5. Account number where you want to receive the subscription (20 digits).

Once the return request is received, our customer service team will contact you to proceed with the processing of the return shipment.

Once the product reaches our warehouses, a quality test is carried out, and if the product is free of defects and in accordance with the return conditions, we will proceed to make the payment by deducting the relevant expenses that will be automatically deducted by your bank in the number of account that you have indicated and always within 30 days after the processing of your order.